Appointments
Consultations are by appointment only.
We do not offer a “walk-in” service. This is for your safety, and to minimise the risk of infection to you, staff and fellow patients.
We endeavour to find an appointment time that is convenient for you. There may be in some instances no appointments available at your preferred time, we apologise for this, and we will try and accommodate you as much as is reasonably possible.
If there are no available appointments, we will place you on a cancellation list, and schedule you for the next available appointment. In cases of emergencies please contact 999/112 or visit your local A&E department for assistance.
For the Safety of Patients & Staff
For the safety of our patients and staff
** If you exhibit any symptoms such as a temperature, loss of smell/taste, cough, shortness of breath, please inform the reception staff at the time of making your appointment, and you will be asked to wear a face mask whilst in the Practice*******
** We are asking for patients only to attend appointments, and not families or groups of people. The exception is a child’s appointment, and an appointment that requires a care assistant. Only one adult can accompany the child/patient in these circumstances. Patients requiring non-carers assistance will be met at the surgery door by a doctor/nurse to accompany you to your appointment. If you require assistance, please let reception know at the time of your booking appointment.
Policies
We operate a zero-tolerance policy on verbal and physical abuse. We treat our patients with dignity and respect, and in return we ask for the same courtesy to be extended to staff within our practice.
Any behaviour that is physical or verbally aggressive will not be tolerated. This policy extends to the practice premise, car park, and any employee away from the practice, in relation to the business activities.
Any instance or threat of verbal or physical abuse will be reported to An Garda Síochána. A written record will be kept on file, a warning letter will be issued by the practice, and you may be removed from our patient listing, and be required to register with another general practitioner.
Common symptoms of COVID-19 include:
- a fever (high temperature – 38 degrees Celsius or above)
- a new cough – this can be any kind of cough, not just dry
- shortness of breath or breathing difficulties
- loss or change to your sense of smell or taste – this means you’ve noticed you cannot smell or taste anything, or things smell or taste different to normal
You may not have all of these symptoms. It can take up to 14 days for symptoms to show. They can be similar to symptoms of cold and flu.
If you have any concerns, please phone the surgery to speak with a doctor, DO NOT ATTEND the surgery.
A doctor will telephone you to discuss any concerns.
For the most up to date information, please go directly to the HSE website.
** Blood testing is scheduled for morning appointments only.
A follow up arrangement will be made on the day of your blood test to get your results.
All test results are screened by our clinical team. A follow up arrangement will be made on the day of your blood test to get your results.
If you wish to receive a copy of your results please contact reception, and we will arrange for you to collect a copy of your results. There is an administrative fee of €10 to receive a printed results copy. Collection time for results is 2.30-2.45pm daily.
Some results i.e., Smears, cultured samples, may take a number of weeks to be returned
Complaints are taken very seriously and are dealt with in a sensitive and confidential manner. Should you wish to make a complaint please contact reception and ask to speak with the Practice Manager.
Patient Complaint Information Leaflets can be obtained from our reception team.
It is the policy of The Medical Centre that payment is due at the time of your appointment.
Payments can be made via laser, cheque, or cash.
Billink- This is a secure payment link that the Practice may send you via text, for remote payments. i.e repeat prescriptions, telephone consultations. If you have any concerns regarding any text for payment please contact the Practice.
You will be issued with a receipt and you are advised to retain your receipts in the event you wish to make a claim from Revenue via the MED1 scheme, or from your private medical insurer.
You will receive a text message via “Prommt” requesting payment for your telephone consultation .This is a secure payment link to pay for your telephone consultation. If you receive this text message and do not wish to pay via this method, please contact reception who will take payment over the phone. In the interest of security, it is recommended to use the secure “prommt” payment link.